Why does a computerized system whose business case has not changed since it was designed have to be replaced with a new one? Something is not right when the only way to fix something of this nature is to throw it out and start again.
Interlibrary loan system failure tying up librarians’ time
Michael York, the state librarian at the New Hampshire State Library, said an effort to patch the system has been ongoing. But the system is old, from about 2002. The only way to really fix the problem, York said, is for a new system to be installed.